Click the button below to listen to an audio recording of this letter.
Save This Date: May 14 - 16, 2020
You're invited to come to Fort Myers, Florida to attend a live two-and-a-half-day conference that promises to propel you faster and further in your Plantscape business then you've ever imagined.
Our promise: You will discover the secrets to create the Plantscape business of your dreams
Hi, my name is Brad Miller, I know that’s quite a promise, but hang on... I'm the host of the event along with my business partner Bryan Hughes.
We're Plantscapers like you and we've found some very interesting keys to making this unique business work - and we'd like to share them with you (more about our company, Interior Plant Scapes here).
When I say "making this business work" I mean that literally, because I know what it's like to have a Plantscape business that doesn’t work - and because I've had both, having a business that works is crazy fun and rewarding. What we have now is a Lifestyle Business. A lifestyle “plantscape” business, all built around monthly recurring revenue of plants and planters. That’s all, nothing else. Here’s a phrase we use a lot. We’ll teach you how to put it to use in your company, “ruthless standardization.” Friend, it’s a beautiful thing!
You likely got into this business for the same reason I did - you liked live plants and had a knack for them (you’ve got a green-thumb). Trouble is, creating the Plantscape business we're talking about has little to do with horticultural expertise. What!? You may be screaming "blasphemy” - but stay with me and keep reading.
Plant selection, watering and plant care is a prominent part of Plantscaping (Duh!), but the parts of your business that will propel you faster and further as promised, is something else. What I'm talking about is innovation and marketing. "Why these," you ask?
We’re going to challenge you (persuade you, cajole you, push you) to think more about innovation and marketing, than maybe you ever have before - hence the name...
Yes, we’ll still have a horticultural bent, but “innovative horticulture” designed to eliminate waste, increase quality, make more sales and maximize profits. Our vision is to teach you how to think innovation in every function of your business, then, market like crazy. But I’m getting a little ahead of my story…
It started for me over 35 years ago. At age 22, I started my company with little experience and lots of cockiness and naiveté. “I’m good with plants, how hard can it be” (you can stop laughing anytime).
Back then, innovation and marketing were in short supply. After almost ten years, I was dying the death of a thousand cuts, and ready to throw in the towel.
The first one, innovation, was a matter of survival – even sanity. I just couldn’t keep doing business the way I had been. The business was all-consuming, and I was ready to chuck the whole thing. Then I heard… "the sentence that changed everything." My guess is, the sentence "changed everything" because it came at the perfect time. If I wasn't in so much pain and confusion, the truth could’ve had no impact - and my life wouldn’t have changed. But the sentence did impact me - tremendously, and everything did change.
The first thing to change was my thinking – let’s call it mindset. Friend, “nothing changes until your thinking does.” Therefore, mindset (limiting beliefs, industry norms, lack of vision, etc.) will be another significant part of the Event.
With a new mindset, I took action. As a result of the sentence, I enrolled in the E-Myth Academy. Founded by Michael Gerber, he was the one who penned the sentence…
Warning! Right now, you’re tempted with, “oh that, I’ve heard that.” You may even be ready to stop reading and go back to work (IN, your business, lol). Tragic mistake! My question for you… “when You heard the sentence, what did You do with it?” Did you take action? Did your business improve? Did your lifestyle take a big leap?
That's what the sentence did for me – and Oh, so much more. Seriously, when my thinking changed my business changed. Then huge changes to my life as well. This was the one-eighty about-face that gave me a business and a life better than I ever imagined. You may be asking, “but how exactly?”
The E-Myth Academy consisted of a weekly conference call with an E-Myth coach and 12 other business owners around the country (all different business types). The assignments included “working On” a different function of my business each week. This was my introduction to the world of business systems. That was over 25 years ago, and today my life is drastically different. As a result of working On my business, I have a business that works, and works without me. If you want to read more about my start-up story, it’s here.
Let that sink in. Literally, you need a system for everything.
The reality of Deming's quote and my new systems mindset, changed my life – so much so that I wrote a book about it. The book is called, Victory Goes to the Business with Superior Systems – and you can get a copy for FREE.
I wrote the book for small business owners like us, but because I learned business (and systems) in the Green Industry, it definitely has a Plantscaping bent. Many stories and examples are from my life at Interior Plant Scapes.
You can buy the book on Amazon (at their usual steep discount) or I’ll send you a copy for FREE, if you’ll cover the 3 bucks for shipping.
You’re getting the book for FREE because I want you to come to the Live Event, and I want to gain your confidence. Honestly, if you’ve already decided, “yes, I’m coming,” you should read the book first as your foundational launch pad.
At the Event, Bryan and I (and other top presenters) will challenge you to rethink your Plantscape business and create a 360-degree systems machine. What that means is, “process is the path to profit.” All successful businesses are systems designed to create a predictable customer experience every time. Every time. Think of your business as a cookbook, filled with tried and tested recipes that create delectable dishes with amazing accuracy. Sadly, most businesses, don’t have a cookbook – instead they operate with procedure du jour. The result is a kitchen that always on fire! The business owner is the chief fire-fighter. It doesn’t have to be this way.
Here’s a new way to think about your business. You’re the inventor, the Intelligent Designer of your business. Here’s another metaphor: a business is an invention. A business that works like it should, is a collection of inventions working together to produce a desired result. Each small invention works together as a whole to create something truly remarkable. Do you think about your business that way? Can you say, “my business is remarkable!”
When you come to the Plantscape Innovation and Marketing Live Event, you will get the Inventor Mind-Set. You will THINK about your business as the product. You’ll stop thinking like a Plantscaper. You’ll learn, live plants are not the product, your business is! Whoa, that bears repeating…
That, my Plantscaper friend, is what it means to stop working in your plantscape business, and go to work on it.
Imagine if you had systems for every department and each function in that department. Close your eyes and see it. Imagine your business. See your business operating flawlessly and exceeding your client’s expectations (and even better, yours). At Interior Plant Scapes, we have 10 different divisions (departments) and systems for each. There’s a vision statement for each one, therefore, a lot of intention in how each division functions.
Interior Plant Scapes is the premier provider in Southwest Florida for creating ambiance and beautiful spaces using gorgeous plants in decorative containers and guaranteeing their continuous beauty with professional plant care.
People are our most important asset, therefore, we develop their talents and gifts with love and respect through on-going training, encouragement and fun.
We use multiple dashboards to track our income and expenses carefully, so that we can be good stewards of our resources of time and materials and show a great return on our investment – a profit.
Our marketing boldly persuades and differentiates Interior Plant Scapes as the obvious choice for creating ambiance and beautiful spaces. We believe “Everything is Marketing,” and therefore, strive for a professional message in every contact with the marketplace.
We believe "Plants and Planters, Guaranteed Gorgeous" are an essential amenity for life and businesses and so present that sales proposition in a compelling and persuasive manner, using simplified systems to make it easy for prospects to say Yes.
Healthy plants are foundational to everything we do. Therefore, our greenhouse operation is an amazing integration of systems and processes that consistently deliver the highest quality plants in a stunningly clean and fresh environment.
We believe that “Prior Plant Preparation Prevents Poor Performance.” Therefore, everything plant receives 11 points of inspection for horticultural health and gorgeousness.
Because our business depends on “Making and Keeping Promises,” our delivery and installation department delivers on time results using finely tuned processes and checklists.
Our gardeners are the smiling face of Interior Plant Scapes that take pride in creating “ambiance and beautiful spaces” through healthy plants, quality service, and authentic customer relationships, resulting in Plants and Planters Guaranteed Gorgeous.
To make good on our promise of Plants and Planters, Guaranteed Gorgeous, we have scheduled visits at each account and measure our performance according to specific standards of excellence.
Because office administration is the hub of the wheel that enables the spokes to function well, it is managed by dedicated staff who use integrated systems, processes and checklists to accomplish their work.
Yes, “The system is the solution,” but…believe me this is not a ‘once-and-done’ task. We’ve had our share of systems failures:
You may even learn more from our mistakes, than our victories – we have a lot of both. They’ll be no sugar-coating our operation, we’ll open the Kimono and share it all.
This is by-far one of our biggest lessons:
We have a step-by-step process to create and document your work. It’s a process for how to create process.
With this process, you’ll learn how to create your systems manuals. More than a training manual, it’s like having a cookbook with all your unique recipes in one place.
To learn more about this process click here. Your Best Work, The Best Way Process.
When you attend the Event, you will forever think differently about innovation. You’ll begin to see “system-solutions” everywhere. Every system-solution is an opportunity to eliminate waste, create efficiency and maximize profits.
If we stopped right there and gave you two and half days of “just” innovation, your business and your life would forever change – But we don’t stop! Not by far.
The purpose of innovation and systems is to create your best business – the goal of marketing is to attract the perfect prospects to your best business.
A lack of systems is why your business isn’t better, a lack of marketing is why your business isn’t bigger.
“Best-kept-secret,” means your business is delivering on its promises and the customer experience is amazing, but sadly, tragically, your business is a secret. The marketplace doesn’t know you exist.
Bill, a retired bank president and former client, who worked with tons of small business people, told me recently, “lack of marketing know-how is why most small businesses fail.” We’ll show you how to fix that!
Dan Kennedy was one of the first smart marketing guys I studied, he said this, “If you can’t create a steady stream of prospects ready to do business with you, you can’t control your business.”
Yes, the whole systems strategy mindset can be applied to marketing and sales. Which means, you can “control your business.” You can create predictable income.
Honestly, my business was less than stellar until I became a student of marketing. If you’re a small business owner, marketing should be a continual subject of curiosity and study. Listen and lean in close: Do Not Delegate Your Marketing! That’s not to say, don’t get help. By all means outsource and create marketing tasks (lots of em) fulfilled by others. As the leader of your business, however, You Own the Marketing! Marketing, “creating a steady stream of prospects” is the lifeblood of every business. Failure to learn marketing, is why businesses fail.
You can create marketing systems to attract ideal prospects for Plantscape services. And Yes, you can create selling systems to convert those prospects into customers. That’s why we say… “marketing is lead-generation and selling is lead-conversion” – and your business needs both! Our Plantscape service needs smart salespeople. Whether it’s you, or someone on your team, we’ll show you how to create marketing systems to “soften the beaches” for your salespeople.
We’re going to load you up with crazy-cool marketing ideas, strategies and tools. Again, with a systems mind-set for it all. Here’s a small sample of some of the strategies we use, and that you’ll be immersed in:
What if your marketing was so good, so dialed in to the prospects in your market, that your salespeople couldn’t keep up? Reminds me of another Drucker fav:
- Peter Drucker
Maybe Mr. Drucker is stretching a bit, but I love his optimism! Marketing can and should do the heavy lifting for your sales team. Your marketing can and should get noticed because it’s fresh and creative. Most of all, your marketing should be everywhere, all the time.
“Yeah, but isn’t that expensive?” So glad you asked that game-changing question. This is definitely a mind-set bender, and a truth most small business people never get. We will definitely unpack this truth of all marketing truths:
Our marketing mindset that we’d love to share with you is simply this, “You are in the marketing business!”
Come join us and let us show you how to market, your innovative Plantscape business.
But wait…there’s more. There’s an elephant we have to talk about, or all this innovation and marketing will never happen. First, the elephant will keep you from even considering the Event. It’s your BS.
The one thing I’m talking about is your mind-set. Your Belief Systems of course!
Yes, that voice inside your head that’s holding you back from the business and the life of your dreams. Right now, even! Are you thinking any of these…
You’re either embracing the idea of building the business of your dreams, or you’re rejecting it. Your mind-set is responsible for that.
Let’s be honest, we all deal with it. If you don’t face it down, you lose.
Building a solid and successful business is more than anything – A head game!
- Zig Ziglar
This could be your favorite part of the two-and-a-half-day Event. It certainly is one of the most important. Listen…if you don’t address your own Limiting Beliefs and Mental Lies, everything else you learn is for nothing. You won’t take action: either because you don’t think you deserve it (scarcity & shame), or you don’t think it’s possible (doubt & fear), or perhaps worst of all, you can’t be bothered and don’t think it’s worth the trouble (negativity).
OK, I have to say it one more time, “Stop thinking like a Plantscaper!”
Your greatest leap may be in Busting Out of some tired, worn-out ideas about your Plantscape business “should” work. Stop “shoulding on your business.”
Here’s what I mean. If you’ve been in this Plantscaping (or Landscaping) business for any amount of time, you’re bound to get stuck in “industry norms.” We believe your business should be anything but normal. You’ll be challenged to think in New and Creative ways. For example, you’re not a Plantscape company…
…You’re a logistics company. You manage the detailed coordination of people, products and process.
…You create ambiance and hospitality for a remarkable guest experience.
…You’re The Trusted Authority using Plants and Planters as Living Art.
And even more specific to our industry, we want to RE-Think (and likely demolish) some “business-as-usual” Plantscaping practices:
Let me sum this up with one more Drucker quote:
- Peter Drucker
You probably need to read that one again. So simple - so true. Nothing else really matters except these two, yet, everything in your business is built and designed to that purpose.
The purpose of business is to create a customer - Marketing.
The purpose of business is to keep a customer - Innovation.
As I said above, “the purpose of innovation and systems is to create your best business – the goal of marketing is to attract the perfect prospects to your best business.”
If you’re ready to create Your best business, I’d like to ask you to come to…
Our promise is to propel you faster and further in your Plantscape business then you've ever imagined.
A heart-centered appeal from a compassionate capitalist.
We love business. We love life. We love people.
Our employment ad at Interior Plant Scapes starts… “Do you like plants? People?
You’ll love this job!”
We believe work should be a fun part of a full life, not a dreaded 9 to 5 existence. Building a great business is a worthy goal, but your work is not your life. However, that’s what happens to many small business people. Michael Gerber also said this…
“I can easily imagine a life without a business, but I can’t imagine a business without a life.”
Yet, that’s what happens. Without the innovations and intention, we’re advocating for, a small business (your small business) will consume your life.
There’s a reason we want to help you get a bigger vision for your business. So that you can create a bigger vision for your life.
Decide upon the life you want, then go to work on your business to make that vision a reality.
The content at the conference will be rich and rewarding, and more, the heart of the presenters is generosity. We want to help you take The Big Leap into your best life and your best business. This is what you can expect:
"Brad Miller has been instrumental in my life since 2004. I have learned to be a better business owner and person because of Brad's influence on my life. Watching how Brad has continually made his systems in business better over the last 14 years has been a real education for me in bettering my business. I am a recovering micro-manager and currently have 7 employees. Every day I have to choose to allow the systems that we have implemented to work, then evaluate the results, and then tweak the processes when necessary. I have learned this from Brad and the concepts he teaches at Miller Marketing and Training." - Kelly E. Hill, Business Owner
"Because of the the line of work I’m engaged in as a best-selling writer and public speaker, Brad’s presentations impressed me as brilliant and insightful. His talk on how to create marketing systems wowed me and the audience. If you have the opportunity to work with Brad, to improve yourself and grow your business, I would highly recommend you engage in his teachings." - Terry Felber, President - Felber and Associates, Inc.
"Many companies talk about systems, Brad's business is a 360 degree systems machine. He's learned how to create a real business that works. The work of his newest company, Miller Marketing & Training, will show you how to do the same. Starting with the belief that selling and marketing should be a system that creates and converts leads; he teaches how to bring it full circle with a system for every bit of the order fulfillment process too. The work of his new company could be his best work yet, as he excels as a teacher, trainer and speaker. If your desire is to grow your business, but not forsake your life, I would highly recommend you invest in Brad's work." - Art Campbell, CMC - President, National Interiorscape Network
"Brad and I have grown our companies in the same industry on opposite sides of the country, for over 35 years. As a frequent speaker at conferences, Brad has the reputation of a thought leader in our industry. I’ve read Brad’s book on systems and can attest that his thinking and strategies are sound. If you don’t want to settle for simply being an employee in your own company, but want the ultimate prize of being a “business owner,” whether you’re an established or emerging business check out his book and seminars. It will be one of the best investments you can make." - Scott C. Barron, Founder - Botanical Designs
"My years as a Salvation Army Area Commander, have convinced me that “where there is no vision, the people perish…” Brad gets that “truth” and after reading his book, Victory Goes to the Business with Superior Systems, I’m even more convinced that “systems” are what make vision a reality. -- Habakkuk 2:2 states, “Record the vision and inscribe it on tablets…” Likewise, Brad advises his readers to write their systems manuals so that their vision can be connected to tangible/achievable steps, thus making their vision a reality. Brad provides lofty ideas while, at the same time, having his feet planted on solid ground. Brad inspires his readers to march forward and to make things happen!" - Tim Gilliam, Major - Area Commander – The Salvation Army
"Brad’s understanding of how to implement systems to improve your business and personal life are excellent. I’ve heard Brad speak 40 or 50 times and go out of my way to attend anytime he is speaking. I have read his last book twice, and given it as a gift to several people. Compared to the E-Myth, I liked his book much better, as it offered such practical advice. I highly recommend Brad's work, as it has profoundly impacted my thinking on business and life." - Brad Nash, Nash Insurance and Associates - State Farm agent for 40 years
"Brad has an amazing business journey and I have had the privilege to witness much of it. His commitment and determination to create a lifestyle business driven by systems is admirable. He’s done it! If you’re looking for a business mentor - someone who can help scale your business with a systems strategy, he’s your guy. Equally, if you’re looking for an example of leadership around work/life balance, I’ve watched Brad build not only a business, but a marriage & family, and a large bible teaching ministry at his church. As a client, I know Brad has a real business, in the real world that manages hundreds of clients and a large team of associates. The strategies he teaches in his new marketing and training business, are definitely worth the investment." - Mark McFalls, General Manager - Ferguson Waterworks
"Being a true entrepreneur takes great vision; that makes me think of Brad Miller. Brad has spent years developing his systems strategy for growing a business. He actually has a step-by-step process to help you create and clarify your vision; then his course takes you deeper with a process to create your systems. Wow! I love it! What I admire most about Brad is that he’s an over-the-top encourager, and has put these practices to work in his own very successful business." - George Haack, President/Owner - George's Complete Auto Repair
"Brad runs a fine business; I've actually had the privilege of experiencing it up close. The message of Brad's work and his book, Victory Goes to the Business with Superior Systems is - we should not let what our businesses are, keep us from what our businesses can be. We can train others to accomplish tasks, we can have an organized business that people enjoy being a part of, we can attract quality workers, we can lower our stress, but it takes organization and systems to grow and make this happen." - Chad Peal, Owner/Manager - Snappy Pro Wash
PS: The work I’ve described in this letter, is the work I want to do (Lord willing) for the next 25 years or so. It is my second-half work. It’s also the work of my new company, Miller Marketing and Training. That work is best described as, Growing You, Growing Your Business. Simply put, “my magnificent obsession is your abundant life, and a business that works.” I love small business, and small business owners – they are what make our country work. My training is teaching them they can have both a business, and a life.
There’s a lot going on at my website, and I hope you’ll check it out at, Miller Marketing and Training.
PSS: One more Drucker quote,
- Peter Drucker
Friend, this is about you and for you! You are that person who, “once made a courageous decision.” Is your “successful business” giving you the life you desired when you made that decision?
Or is it consuming your life?
I’d like to ask you to make another courageous decision, “come to the Event and learn to create the business life of your dreams.”
With enthusiasm and Spirit,
Brad
Thursday, May 14th
8:00 AM - Registration & Networking
9:00 AM- 12:30 PM - Opening Sessions
12:30 - 2:00 PM - Lunch Break
2:00 - 6:30 PM - Sessions Resume
6:30 PM - Dismissed
Friday, May 15th
8:00 AM - Doors Open & Networking
8:30 AM- 12:30 PM - Sessions Resume
12:30 - 2:00 PM - Lunch Break
2:00 - 6:30 PM - Sessions Resume
6:30 PM - Dismissed
Saturday, May 16th
8:00 AM - Doors Open & Networking
9:00 AM- 12:30 PM - Sessions Resume
12:30 PM - Dismissed
The Plantscape Innovation and Marketing Live Event will be hosted by Interior Plant Scapes in Fort Myers, Florida. The venues will be, Interior Plant Scapes base of operations, a Hotel (TBD) and Brad’s Backyard . The address of Interior Plant Scapes is, 15460 Will Lew Lane, Fort Myers, FL 33908
Date & Time: The event will be held on Thursday, Friday, and Saturday, May 14th, 15th and 16th , 2020.
Fort Myers. Florida is a tropical paradise and close to many beaches and Sanibel Island. We’ve arranged small hotel blocks at several hotels. We recommend you reserve your room far in advance to get the best rate and hotel of your choice.
Here are the hotels we have arrangements with. Please mention: The Plantscape Innovation and Marketing Event: The Hilton Garden Inn, Homewood Suites, Holiday Inn Fort Myers Airport, Drury Inn & Suites Fort Myers Airport. (Click the name of the hotel to be taken to their website)
If you are flying in for the event, you will want to book your flight to Southwest Florida International Airport (RSW). All the event hotels are less than 5 minutes from the airport – and the hotels are 10 to 15 minutes from Interior Plant Scapes. The event starts early Thursday morning, therefore, we suggest you fly in the night before. The event ends at 12:30 PM on Saturday, May 14th.
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